waterloo Cupcake

Check out our new corporate/event logo cupcakes - Click for details

Check out our new corporate/event logo cupcakes



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We can now reproduce any logo, design, or image onto any of your favourite cupcakes. When ordering you can simply provide an image file and we do the rest. Check out some samples under the "Custom Logo" section on the Flavours page




ORDERING DELIVERY, SHIPPING and PICK UP INGREDIENTS OTHER

How many days notice do I need to give for a custom order?

How many days notice do I need to give for a custom order?


It would be very helpful if you could give a minimum of 48 hours notice when ordering something special. For personalised stamping such as initials or logos please call or email us.

Does waterloo Cupcake deliver?

Does waterloo Cupcake deliver?


Yes! waterloo Cupcake delivers to all locations in the KW and surrounding areas. The minimum order for delivery is one dozen cupcakes. Delivery fees start at $7.00. If you need a delivery outside of this area please contact us. Please allow a three-hour time window for delivery.

Does waterloo Cupcake have gluten free cupcakes?

Does waterloo Cupcake have gluten free cupcakes?


No. As of now we do not offer special dietary needs baked goods but check back with us soon as one is in the works.

Are you able to personalise cupcakes?

Are you able to personalise cupcakes?


Challenge us!! We are so excited to create personalised cupcakes for you. From traditional hand stamped initials or logos to hand moulded 3D characters we are up to the task. Please give us a call or email to discuss your ideas.

What is the smallest order I can make?

What is the smallest order I can make?


For cupcakes and treats we make on a daily basis its one cupcake or treat. For all others the smallest order is one dozen.

What is the earliest time I can have my cupcakes delivered?

What is the earliest time I can have my cupcakes delivered?


Our earliest three-hour delivery window is 10am to 1pm. Our latest delivery window is 4pm to 7pm. 7 days a week.

What colour modeling chocolate do you have?

What colour modeling chocolate do you have?


As we hand-make our own modeling chocolate, we can do any colour!

How do I store my cupcakes?

How do I store my cupcakes?


If you are planning on eating them within a day you can store them at room temperature. If you are not going to eat them right away you can freeze them. To thaw them, take them out of the freezer and cover them lightly with plastic wrap while they thaw. This will minimize condensation forming on the cupcakes. They should be ready to eat in about an hour.
You should not refrigerate your cupcakes overnight because they will dry out.

What are your forms of payment?

What are your forms of payment?


We will accept cash cheque, money orders, all major credit cards, and paypal. We can also accept payment via email interac transaction (Canada only).

Can I pickup my cupcakes?

Can I pickup my cupcakes?


Yes! You can pick up your order during our retail locations regular hours.

Does waterloo Cupcake offer special icing colours?

Does waterloo Cupcake offer special icing colours?


Yes, we do offer special icing colours. Please try and give us as much advanced notice as you can when requesting special colours and we will do our best to accomodate.

Do I need to order my cupcakes in advance?

Do I need to order my cupcakes in advance?


Not at all, unless you would like to have something specially made for you.

It would be very helpful if you could give a minimum of 48 hours notice when ordering something special. For our store locations and hours, please click here.

When do I pay?

When do I pay?


If you are picking up your order payment is due when you receive your order and you are satisfied.
If you are having your order delivered payment is due when you receive your invoice.

Are waterloo Cupcake products nut free?

Are waterloo Cupcake products nut free?


waterloo Cupcake is NOT a nut-free kitchen. Several of our flavours use peanuts or other nut products. We recommend that customers with severe nut allergies err on the side of caution and not eat our cupcakes.



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